Return & Refund Policy

Last Updated: October 16, 2026

At BURROW, customer satisfaction is important to us. We strive to provide high-quality skincare products and a reliable shopping experience.

This Return & Refund Policy explains the conditions under which returns, replacements, cancellations, and refunds may be requested.

BURROW is operated by Tech Burrow LLC.

1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a standard return, products must:

• Be unused, unopened, and in their original packaging.

• Have all original seals intact, where applicable.

• Be in the same condition in which they were received.

• Include proof of purchase or an order number.

Due to hygiene and product safety considerations, opened or used skincare and personal-care products generally cannot be returned for a change of mind.

This restriction does not apply to remedies required by law for defective, damaged, incorrectly described, or otherwise nonconforming products.

2. Non-Returnable Items

The following items are generally not eligible for standard returns:

• Opened or used skincare products.

• Products with broken or removed hygiene seals.

• Items damaged through misuse or improper storage.

• Products returned without authorization when authorization is reasonably required for processing.

• Gift cards, if offered.

• Final-sale items, where the final-sale restriction was clearly disclosed before purchase and is permitted by law.

Items received damaged, defective, or incorrect may still qualify for a refund or replacement regardless of these standard return restrictions.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible at support@techburrow.org.

Include:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging, if available.

Our team will review the issue and determine an appropriate resolution, which may include a replacement, refund, or other remedy.

We may request additional information when reasonably necessary to evaluate the issue.

Photographs are helpful but are not an absolute requirement for exercising applicable legal rights.

4. How to Request a Return

To initiate a return, email:

support@techburrow.org

Please include your order number, the item you wish to return, and the reason for the request.

If your return is approved, we will provide instructions for returning the product, including the appropriate return address when applicable.

Do not send products back to an address without first receiving return instructions.

Our fulfillment partners may use different return facilities, and unauthorized shipments may be difficult to identify or process.

5. Return Shipping Costs

For standard change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated.

If we shipped the wrong product or the item arrived damaged or defective, we will cover reasonable return shipping costs when a return shipment is required, consistent with applicable law.

Original shipping charges are generally nonrefundable for voluntary returns unless otherwise required by law or expressly stated.

We recommend using a trackable shipping method for approved returns.

6. Refund Processing

Once an eligible returned product is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method unless another method is agreed upon or required by law.

We aim to process approved refunds within 5–10 business days after the return has been received and approved.

Your bank or payment provider may require additional time to post the refund.

Refunds required by applicable law will be processed within the legally required timeframe, even if that differs from the timeframe above.

7. Exchanges and Replacements

We do not currently offer standard exchanges for opened or used skincare products.

For eligible unopened products, please contact our support team to discuss available options.

If you receive a damaged, defective, or incorrect product, we may offer a replacement at no additional charge.

Replacement availability depends on inventory and fulfillment capabilities.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@techburrow.org.

We will attempt to accommodate cancellation requests before an order enters fulfillment.

Once an order has shipped, cancellation may no longer be possible.

If cancellation is unavailable, the order may still qualify for a return under this policy.

Orders that cannot be fulfilled will be canceled and refunded in accordance with applicable law.

9. Lost or Undelivered Orders

If your tracking information indicates that an order has been delivered but you have not received it, please contact us.

We may review carrier tracking information and work with the shipping provider to investigate the delivery.

For packages lost in transit or not delivered, we will provide an appropriate resolution based on the circumstances and applicable law.

We do not automatically deny claims solely because a carrier has marked a package as delivered.

10. Allergic Reactions and Skin Sensitivity

Skincare products may affect individuals differently depending on skin type, allergies, and sensitivities.

We recommend reviewing the ingredient information and performing a patch test before first use.

Discontinue use if irritation or an adverse reaction occurs.

If you experience a suspected adverse reaction, contact us with your order details and a description of the issue.

We will review the circumstances and applicable consumer rights. A reported adverse reaction does not automatically establish that a product is defective, nor does this policy exclude remedies required by law.

Seek medical attention if you experience a serious reaction.

11. Refunds for Promotional or Discounted Orders

If a product was purchased during a promotion, an approved refund will generally reflect the actual amount paid for the returned item, including any applicable adjustments required by law.

Refund eligibility for promotional bundles will depend on the offer terms disclosed at purchase.

We will not apply undisclosed penalties or retroactive charges to returned promotional items.

12. Consumer Rights

Nothing in this policy excludes, restricts, or overrides rights and remedies available under applicable federal, state, or local consumer protection laws.

Where applicable law provides greater protections than this policy, those legal requirements will take precedence.

13. Contact Information

For questions regarding returns, refunds, replacements, or order cancellations, please contact:

BURROW
Operated by Tech Burrow LLC
Website: https://techburrow.org
Email: support@techburrow.org

Our customer support team will assist with eligible return and refund requests.