Shipping Policy

Last Updated: October 16, 2026

Thank you for shopping with BURROW. We are committed to providing a smooth, reliable shopping experience and keeping you informed throughout the delivery process.

1. Order Processing

Orders are processed during regular business days, Monday through Friday, excluding federal holidays.

Once your order is placed, you will receive an order confirmation email.

Processing times may vary depending on product availability, supplier fulfillment schedules, and order volume.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Locations

BURROW currently focuses on fulfilling orders within the United States.

Shipping availability is determined at checkout based on your delivery address and the products in your order.

We do not guarantee international shipping unless the option is explicitly available during checkout.

3. Shipping Rates

Shipping costs are calculated and displayed at checkout unless a product or promotion specifically includes free shipping.

Any applicable shipping charges will be shown before you complete your purchase.

4. Estimated Delivery Times

Estimated delivery times depend on the product, fulfillment location, shipping carrier, and destination.

Delivery estimates provided at checkout or in your shipping confirmation are estimates rather than guaranteed arrival dates unless explicitly stated otherwise.

Orders may experience delays due to weather, carrier disruptions, holidays, or other circumstances beyond our reasonable control.

If your order experiences a significant delay, please contact our support team for assistance.

5. Order Tracking

When tracking information is available, it will be provided by email after your order ships.

Tracking updates may take additional time to appear in the carrier's system.

6. Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on product availability and fulfillment location.

Separate shipments may arrive on different dates.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at support@techburrow.org.

We will make reasonable efforts to correct the information before shipment, but changes cannot be guaranteed once an order has entered fulfillment.

8. Lost, Damaged, or Missing Packages

If your order arrives damaged, is missing an item, or appears to be lost during tr